Frequently Asked Questions

9am-5pm on Sundays and Wednesdays. You will be notified via text on the day of delivery at 8am of your expected delivery window. You’ll be notified again when your driver is on their way and once more when your package is dropped off at your doorstep. ~Pleas note, unfortunately due to our always-changing delivery routes we can not gaurantee exact times of delivery or accomodate requested drop off time. However, our packaging ensures the food can be left out safely for up to 2 hours. Please select your delivery days accordingly.

The cost of delivery in metro Vancouver is based on zones and can vary between free to $9.50. if outside of the city of Vancouver Your delivery charge will be calculated at the final step of the checkout based on your postal code. An additional $20 bag deposit fee may also be applied at your discretion.

The cities currently being served are as follows. Vancouver, North Vancouver, West Vancouver, Burnaby, New Westminster, Coquitlam, Port Coquitlam, Port Moody, Delivery outside of these zones will include additional delivery fees calculated based on your postal code.

The answer is highly dependent on the method of storage, as well as the ingredients in each meal. Our meals last minimum 5 days without any compromise to flavor or quality. We do include a “Best Before Date” label on all meals, however, this is only a recommendation and not considered a true expiry date. While much of the quality can be lost, the majority of our meals can be frozen for up to 3 months.

Unfortunately at this time we do not offer customizations. You can however use our bulk ingredients offerings to purchase items individually and create your own combos.

Removable top plastic layer from the container and simply throw the 100% plant-based tray in the compost. Recycle the film seperately

If selected by you, a $20 bag charge for every 15 items in your order. However we offer a full refund if that bag that is returned to us upon your next delivery in original condition. Please note we do not arrange to pick up just the empty bags for non-subscription clients. However, subscriprion clients are entitled to one free bag pick up upon cancelation of the service. For non-subscription clients the empty bags are picked up and credited only on the next scheduled purchase drop off. 

Not a problem, in fact, the majority of our clients do as well. You can always buzz our driver up to drop off your meals at your door even if you are not home! Make sure to include your buzzer number in your delivery instructions at the checkout.

No worries, we will drop off the meals at your door and send you a confirmation text message. Simply leave the bag from the last delivery outside of your door and your new meals will be dropped off in a new bag at your door. Our food comes in an insulated packaging so you’ll have approximately 2-3 hours to get to your delivery after the drop off. We strongly recommend you do not extend this time for food safety reasons. If you have any questions or for alternative drop off arrangements please contact hello@cravehealthy.ca

Cancellation Policy:

Under your profile, you can skip a delivery date. If you want to cancel your subscription, it is your responsibility to do so yourself on your profile or to contact us with that intention prior to the billing date. Failure to do so will not result in a refund. You can cancel at any time before your renewal date. If you would like to cancel after the renewal date but before the selection deadline, please note the following:

you are entitled to a 100% refund in store credit or a partial refund to your credit card (a 5% card processor fee will be deducted from the total for credit card refunds). If you cancel after the renewal date and after the selection deadline, under special circumstances you may receive 50% refund in store credit or a partial refund to your credit card (50% of the original charge minus a 5% card processor fee for credit card refunds). We reserve the right not to issue any refunds for any late cancellations within 24 hours of the scheduled delivery.

Although our menu regularly offers healthy items that fit many specific dietary needs, at this time we can not accommodate any specific diets.

Each meal will have its own information label as well as an online macro-nutrient profile.

Simply log into your account to change or resubmit your order and preferences You can also cancel or pause your subscription at anytime online by logging in to your account You can alternatively Email us at hello@cravehealthy.ca and request these changes. Please beware! changes made via direct email can take up to 48 hours to reflect and may not be made before the deadline.

We do not require you to sign a contract as our service can be canceled at any time. However, we do have specific terms and policies regarding changes, late-cancellations, delivery charges, backup delivery logistics, food safety and storage, bag-return as well as your online information security that we require you to agree to.
There is absolutely no sign up fee!

All grains, legumes, the majority of our starches, fresh greens, spinach, broccoli, carrots, green beans, along with various spices and herbs used in our recipes are organic. Additionally our menu always offers premium options such as RWA chicken breast, grass-finished beef, and wild seafood.

Your bag credits are returned to your account on the Tuesday following your last delivery day by 11:59 Pm.

The cooler bag charge is a refundable deposit that ensures your food is maintained in optimal food storage temperature for up to 2 hours from the time of delivery.  You can opt-out of this charge at the check out however please note, If you choose to opt-out, we reserve the right to not provide any support past the moment of drop-off primarily due to the legalities associated with health and safety regulations concerning food delivery.

Our meals generally contain 6oz of protein (180-190g raw), 1 cup of starch (200g) and 1 cup of vegetables (100g) , often accompanied with a dressing or a sauce on the side. 

Yes! Use the code ’15OFF’ for free delivery and 15% off your order.

You can save an additional 10% by subscribing.

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